Don’t get played – consumers can claim refunds for games and in-game purchases where pre-purchase information is missing
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Associate
UK
I'm an associate in the London commercial team, working across the retail & consumer, media, entertainment and sport sectors with a particular passion for video games. I practice consumer law, online safety and digital regulation. Additionally, I cover various forms of commercial contracts.
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If you’re a business selling video games and in-game content to UK and EU consumers, it’s important that you understand how 14-day cancellation rights work. Refunds in these contexts are regulated by business-to-consumer laws. In certain scenarios, a consumer’s 14-day cancellation right (and the connected refund right) can be extended by an additional 12 months. However, by properly managing transaction processes and terms and conditions, publishers can (in certain circumstances) ensure that a consumer waives their cancellation rights where content is delivered immediately. Read on to understand more.
