Consumer litigation

In an environment of increased regulatory scrutiny and greater consumer activism, it is no surprise that law-makers have sought to provide mechanisms by which consumers can obtain direct redress for legal breaches which impact them. We have the expertise, and more importantly, the experience to guide your business when faced with consumer claims.

Consumer litigation is nothing new. Our disputes lawyers have been defending businesses against claims arising out of B2C contracts, marketing complaints and data privacy issues for years. However, the frequency with which these claims are being brought and the form they increasingly take is changing.  Collective actions are a very real threat for businesses operating in the EU and the UK and this can change the dynamics of litigation considerably.  

Our disputes lawyers have been involved in some of the most high-profile group actions in the UK and European courts in recent years. Consequently we bring the expertise and insights we’ve gained from that experience to provide you with laser-sharp advice not only on the legal merits of any claim but more importantly the strategic approach to the litigation. For example, we have a deep understanding of the sophisticated tactics that can be deployed by defendants to class actions at various stages of the proceedings which apply pressure upon the unique and often challenging dynamic that exists within a claimant group. Our international network of first-class litigators enables us to handle cross-border or multi-jurisdictional class actions in a seamless and fully co-ordinated manner.

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