1. Incident response plan
While incidents cannot be planned in advance, the response can. A proper incident response plan not only is a legal requirement in many countries, it is the advance management of a crisis that has not happened yet. We have the international experience and the local expert knowledge to support you in creating a bespoke incident response plan that addresses the specifics of your business and provides the safety you want in case you ever need it.
2. 24/7 emergency assistance
With offices in 21 countries and a field-tested network of data incident specialists around the globe, we have an incident response team is in your time zone. Our one-stop support is available wherever the incident occurs or whatever region might be affected. Available in numerous languages and with round-the-clock service guaranteed.
3. Incident management
Experienced incident management considerably mitigates the consequences of a data incident. Our incident management support is based on team know-how, experience, best practice strategies and guidelines of various authorities. We work on: immediate actions to block the breach, measures against dissemination of material, team work with IT forensics, alignment with authorities and public intelligence, communication support to minimize reputational damages, as well as protective measures against fines or private claims.
4. Highest quality legal expert guidance
Besides being leading international privacy experts, our incident response specialists have deep knowledge of the law on a local level. This is vital as the legal framework on data incidents varies substantially worldwide. We also provide trusted relationships with the respective data protection authorities, which is a key asset in successful data incident management.
5. Data breach notifications
Notification requirements vary substantially around the globe, not only on deadlines for the report of the incident, but also referring the content and language of the notification. We will help you determine whether there are notification requirements to be complied with in a specific incident, which authorities in what countries are to be notified and when, which local notification procedures apply and whether the information needs to be extended to affected individuals. Our team members draft and file necessary notifications in most relevant languages, avoiding unwanted delays on translations.
6. Contract management
A data incident might also trigger contractual obligations regarding your network of customers, suppliers, or other business partners. We can support your evaluation of affected contractual relationships and the obligations you might have, in particular time-sensitive breach reporting duties. Our one-firm, international capacity guarantees a timely review of even large numbers of agreements in most languages.
7. Remediation support
Once a breach is over, there is still work to be done. Remediation support is an important part of our Incident Response Service, including all kinds of possible litigation or conflict settlement, subsequent communication with authorities on investigations or challenging of fines and the implementation of additional technical and organizational measures to protect your company against recurrence.