Slovakia: Slovak Post again warns of fraudulent e-mails sent on its behalf

By Bibiana Mozoľová, Radovan Repa

02-2021

During the valid measures imposed in the fight against the COVID-19 pandemic, and especially the lockdown, still in place throughout the whole territory of the Slovak Republic, fraudsters are abusing the increased demand for delivery services. A practice abusing the inattention of some consumers, recently damaged the brand, logo and identity of Slovak Post’s trusted service, with emails camouflaged as Slovak Post notifications.

Slovakia is experiencing the spread of such spam, in this case pretending to be a notification service of Slovak Post. The recipient is often convinced that this is a matter of consignment handling, with a request to pay a fee of EUR 4.99. Emails are designed to look like they came from our state postal service, but the suppressed logo, foreign server, foreign links and all the strange content are very suspicious. Consumers can also recognize that this is a fraud by the false information provided in the fraudulent e-mail: Slovak Post customer support does not work 24 hours-a-day, and the telephone number is 0850 122 413 and not 0850 192 413.

Consumers should pay attention to the following details. Firstly, it should be noted that Slovak Post never asks for money via email. If you order something from the Internet, there are only two ways to pay for the goods. You can pay by card or bank transfer directly when ordering, or cash on delivery directly when receiving the goods. Anything otherwise is most likely a scam. Secondly, Slovak Post states the tracking number in its emails. This number is actually the delivery number of the consignment, and consists of a prefix, which are two letters, nine numbers and a suffix, i.e. two letters at the end, which indicate the country code. Therefore, the sender's address should also be checked, especially if someone is asking the recipient for money. In general, however, it is recommended that you do not respond to such suspicious emails.

Those who have come across such an email have lost not only the amount of EUR 4.99, but in many cases, their bank data and accesses were misused, so the damage represents a much higher amount. In such cases, apart from immediately contacting the bank, unless the bank itself contacts the customer with suspicion of unusual transactions and movements in his / her bank account, the Slovak Republic police should also be notified.