Consumer contracts

Contracting with consumers has become significantly more complex in the last ten years. We're here to cut through the growing volumes of law and regulations to help you achieve your strategic and commercial objectives when interacting with consumers.

As more and more consumer regulators now have powers to fine businesses for consumer law infringements, it is vitally important that consumer-facing brands create contracts, customer order journeys and pre and post-contract communications that reflect consumer law requirements.  

We also advise on other consumer-related issues relating to the application of consumer law to the sales process, including compliance with information requirements, consumer remedies, cancellation rights, and processes for amending consumer terms. 

As an international law firm, we understand the challenges faced by brands wishing to comply with the myriad of consumer law requirements and market practices of different territories.  We can guide you through what could otherwise be a daunting project, offering an end-to-end solution to streamline the compliance process in the most efficient and cost-effective way. 

Case studies

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Latest insights

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Right of withdrawal where a free trial period is provided for in the contract: the CJEU has ruled

Oct 27 2023

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Mouse and keyboard

Termination in a few clicks: there are new obligations in France for businesses to offer consumers online termination functionalities

Jun 16 2023

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Reforms to the Australian Unfair Contract Terms Regime and consumer law penalties passed by Parliament

Nov 11 2022

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News

Applications are now open for the second cohort of the European Blockchain Sandbox

Jan 25 2024

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