Travel Webinar

In this interactive session we will focus on the consequences of recent Dutch case law on the online accommodation sector. The business model of many platforms in this travel market is to charge a 'service fee' to both the lessor/host and the lessee/consumer. However, a recent case in the Netherlands has cast doubt over the legality of this model and there is currently much debate regarding travel platforms that charge this 'double-fee'. Various claims companies are now active in this field and there are some 30,000 to 50,000 claims from consumers for repayment of service costs against travel platforms. If these claims are successful, the reimbursement of these incorrectly charged service fees could cost businesses up to millions of euros.

In this webinar we will look at the relevant case and its fall out, the wider travel platform market and we will look ahead to the upcoming Digital Services Act which focusses on, amongst other things, the liability of online platforms.