Our Helsinki office has scored top rankings from its clients in a recent client satisfaction survey conducted for Bird & Bird Helsinki by independent research agency Nisus Consulting. The results showed Bird & Bird achieving consistently higher scores than the firm's major competitors and the market average.
The survey approached the top 100 clients of the Helsinki office and received response from nearly 70 % of these. Our clients provided feedback, comparing Bird & Bird with up to 3 competitor law firms. The results were also benchmarked against a market average of over 1000 European in-house counsels.
Among major strengths were Bird & Bird's professionalism, responsiveness, problem solving and the personal chemistry between Bird & Bird's lawyers and their clients, who also appreciated the firm's coordinated international approach. Over 70 % of the respondents would strongly recommend Bird & Bird to a peer or colleague.
One client commented that: "Legal advisory services need to be built on trust that needs to be earned. Bird & Bird has demonstrated through their actions that their lawyers do understand their customer's industry and they do understand related business logic. And not only that, they are able to translate that to legal context that serves the purpose".
Jori Taipale, Managing Partner in Helsinki commented: "We are pleased with the results and take pride in the outcome of this survey. We appreciate all feedback above all since it's coming from our clients. The results show that our long-term focus on client service, professional development and understanding our clients' businesses has paid off and encourage us to work even harder to meet the needs of our clients and their objectives."