Legal Week Intelligence’s 2010 Client Satisfaction Report rates Bird & Bird as the top 3 firm internationally for client service. The independent research surveyed over 900 companies across the UK, US, Continental Europe and Asia including 70% of the FTSE 100. The research looks at six key areas of service to determine the results, including: quality of legal advice, service delivery/ responsiveness, quality of commercial advice, personal/ partner relationships, cost/ billing practice and use of IT/ knowledge management.
Some of the highlights for Bird & Bird include:
- ranked third amongst all international firms;
- exceeding client expectations and outranking peers in quality of commercial advice and use of IT/ knowledge management; and
- increased our rankings across quality of commercial advice, alternative billing options, and personal/partner relationships.
Commenting on the report, Bird & Bird’s CEO David Kerr said: ‘’Delivering a great client experience continues to be a major focus for the firm so we are delighted with the feedback which highlights our industry expertise and commercial approach are highly valued by our clients.’’